Policies

SHIPPING

To receive a shipping quote email us at quotes@bttires.com for pricing to your exact location. 

In stock orders placed Monday - Friday are typically shipped 24-48 hours after the order is received. Orders received after 5:00pm, on weekends, or on holidays will not start processing until the next business day.  Once the order is shipped transit times are generally 2-4 days. We ship to both residential and commercial addresses. Weather conditions through out the country and our carriers capacity may delay shipping transit times. All orders will be assigned a tracking number from the shipping carrier and sent to the email provided at checkout. 2 day guaranteed shipping is available for certain areas. 

RETURNS / REFUNDS

All tires may be returned for up to 30 days from purchase date. Tires must not have been mounted, used, or driven. The original stickers/labeling must remain on the tires. The original purchase price of the tire minus any shipping charges will be refunded upon BT Tires receiving & inspecting tires in our warehouse. The refund amount will be credited back to the original form of payment. Please email us at info@bttires.com to receive return instructions if shipping tires back. No returns will be accepted without prior authorization. Once a tire has been mounted or driven any issues that arise are only covered by the manufactures warranty. See below.


 

**ALL REFUNDS MAY TAKE UP TO 14 DAYS TO APPEAR ON YOUR CREDIT CARD STATEMENT!!! **


WRONG ITEM OR DAMAGED IN SHIPPING

Received the wrong item or items were damaged in shipping? Call or email us within 24 hours to arrange a replacement and to get the damaged/wrong item returned. Our shipping companies require notification within 48 hours of delivery for damaged merchandise. BT Tires will not accept any claims for damaged in shipping items after 48 hours of delivery. 

WARRANTY

All tires are warrantied only by the manufactures stated warranty extended to the original purchaser. Other than the manufacturers’ warranties, there are no  warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. BT Tires will assist our customers in obtaining warranty from the manufacturer. Specifications of all tires on this site are listed to be as accurate as possible based on the information provided to us by the manufacturer.